New AA paper focuses on post-pandemic fleet excellence

The AA’s business services division has launched its latest yellow paper, ‘Incident management: an end-to-end experience’ to reflect and celebrate business’ post-pandemic focus on excellence when it comes to fleet practices.
 
Collating best practice guidance on how productivity and uptime can be further improved through a systematic approach, the AA’s newest yellow paper brings a fresh perspective to fleet management, examining the trends and insights impacting the incident management landscape.  
 
Incident management has emerged as a field from the fleet industry’s desire to streamline all tasks related to vehicle incidents for employees driving for work. Covering everything from vehicle maintenance to accident management, insurance cover, training, roadside assistance and customer service, incident management ensures that fleets run smoothly and efficiently, whatever the issue.  
 
Gavin Franks, director of business services at the AA, comments: “The past couple of years have proven the resilience of the UK’s firms, while also inspiring a renewed focus on innovation as we strive to adapt to changing circumstances and the changing needs of business. This period has given us as an industry time to take stock and look forward to emerging technologies, especially when it comes to fleet management.”
 
Forming critical preventative and reactive measures that not only help to look after employees and the fleet as a whole, incident management can also reduce the long-term exposure of the various risks associated with fleet operations. “Incident management is far more than a last-minute response to an accident – it’s a whole-vehicle, long-term fleet management approach that includes a number of operation-critical areas,” Franks continues. “At a time when business resources are constrained like never before, we believe this in-depth view on how incident management can control fleet-related costs, significantly reduce vehicle downtime, minimise business disruption, and more, will prove a highly valuable asset to managers looking to control their costs.”
 
To download the ‘Incident management: an end-to-end experience’ yellow paper, visit:  https://bit.ly/3Qcenzy