Motor Assist

Motor Assist is a motor claims and incident management service from AX for fleet operators, covering all aspects of the claims process from the initial call through triage and incident management, the deployment and management of repairs, provision of mobility solutions and settlement of the claim.
 
Offering a distinctive, fresh approach to incident management with a comprehensive suite of solutions, fleets can opt for full end-to-end accident management support or a bespoke modular approach that best suits their operational needs.
 
A more environmentally conscious approach to incident management 
 
Providing a firm commitment to sustainable mobility, the Motor Assist suite of services offered from AX also offers a blend of opportunities to help fleets meet their environmental goals, including its EV-for-EV guarantee and a fleet of ICE vehicles which are significantly less polluting than the vehicles they are replacing. Moreover, AX has made significant investments in electrifying its fleet, resulting in a substantial reduction in greenhouse gas emissions. It has also invested hundreds of thousands of pounds in infrastructure to cater for these vehicles, including charge points located at its depots.
 
Motor Assist is leading the way by offering integrated, eco-friendly solutions that cater to the diverse needs of modern drivers and businesses, driving innovation in the incident management sector which is long overdue a shakeup.
 
AX pioneered the concept of an EV-for-EV guarantee following an accident. It ensures that an EV driver doesn’t need to compromise if they are involved in an accident. The last thing a driver – or business – wants to do is step back into an ICE vehicle when they have committed to greener motoring. 
 
An emphasis on adaptability and customer service
 
At the forefront of its services, Motor Assist offers a comprehensive FNOL process that is backed by decades of experience and advanced technology developed by AX. However, all businesses are different, so Motor Assist enables fleets to build their own incident support package to ensure they receive the right blend of services.
 
With an emphasis on the customer journey and elevated service levels, its customer-first approach blends technology with expert human knowledge to expedite processes and ensure the correct solution is chosen for any given incident. With the backing of AX, Motor Assist has made a significant investment in its technology, utilising a cutting-edge platform to ensure the customer journey is optimised, while harnessing the data generated by vehicles to support decision making.
 
Its breadth of services, agility and specialist knowledge gained through 20+ years of experience is helping fleets across the UK as they transition to more sustainable transportation solutions.