Enhanced van SMR services for Europcar Mobility Group UK


Europcar Mobility Group UK has chosen BT Fleet Solutions to provide Service, Maintenance and Repair (SMR) services, giving Europcar Vans access the company's UK network of garages and mobile technicians to maximise the availability of Europcar vehicles.

With over 65 garages and 500 partner garages across the UK, supported by 840 in-house experts, BT Fleet Solutions provides 24-hour assistance to businesses that rely on commercial vehicles for their day to day operations. In addition, BT Fleet Solutions’ 52 mobile units provide a convenient solution to maintain customers’ vehicles, further reducing vehicle down time.

Stuart Russell, Commercial Vehicles Sales Director, Europcar Mobility Group UK, said: “In the last year or so we have seen a significant increase in the proportion of our van business on long-term rent, with the average number of days on rent up by a third year on year. We have also embraced the specialist vehicle requirements of our customers – many need specialist equipment such as shelving or beacons fitted or additional tooling which doesn’t come as standard.

“This change in demand reflects the fact that many businesses simply don’t want to commit to vehicle lease or acquisition – they want more flexibility. But they also need certainty of vehicle supply and reliability, which our long term rental solutions address.

“With this change in our customers’ requirements, we needed a partner that could provide support for vehicles on longer term rent. It is inevitable that vans doing more mileage are going to require more maintenance and support. But this can’t impact on the productivity of our customers’ businesses. By working with BT Fleet Solutions we can minimise fleet downtime for our customers and ourselves.”

BT Fleet Solutions also gives access to specialist replacement vehicles for when Europcar Vans customers’ vehicles are off the road for repairs or servicing.